At Decor Edge, every piece we offer is selected with intention — to elevate your space and reflect your taste. We take great pride in the quality of our products and we want your experience with us to be nothing short of exceptional. If something isn’t right, we’re here to make it right.
Return Eligibility
To qualify for a return or refund, your item must meet all of the following conditions:
- The item is in its original, untampered condition — unworn, unused, and unaltered.
- All original tags are intact and the item is in its original packaging.
- A valid receipt or proof of purchase is presented.
- The return request is raised within 15 days of the purchase date.
To initiate a return, reach out to our team at decoreedge@gmail.com. Please do not send items back without prior approval — unauthorised returns will not be accepted and may be returned at the sender’s cost.
Damaged or Incorrect Orders
We urge you to thoroughly inspect your order upon delivery. If your item arrives defective, damaged in transit, or if you have received the wrong product entirely, please contact us immediately at decoreedge@gmail.com with clear photographs of the issue.
We will assess the situation promptly and work towards a resolution — whether that’s a replacement, exchange, or refund. Your peace of mind matters to us.
Non-Returnable Items & Exceptions
Certain items and order types fall outside our return window. We are unable to process returns or exchanges for the following:
- Items damaged due to customer mishandling, improper care, or negligence (unless supported by proof that the damage existed prior to delivery).
- Sale items — including seasonal sales (Summer, Winter, Autumn, Eid), Stock Clearance, and Discounted Articles.
- Orders placed using a discount code.
- Customised or bespoke products — items designed and produced specifically to your requirements are final sale and cannot be returned or refunded.
Exchanges
We understand that sometimes a piece just doesn’t feel right in your space — and that’s okay. If you’d like to exchange an item, the process is straightforward:
Return the original item first (subject to eligibility), and once your return is approved, place a fresh order for your preferred piece. Please note that a restocking and handling fee of 35% of the original invoice value will be applied to all exchanges.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome via email. If your refund is approved, please note the following:
- A 30% deduction will be applied to the original purchase amount to cover processing, handling, and restocking.
- The remaining amount will be transferred to your preferred payment method within 3 to 12 business days, depending on your bank or card provider’s processing time.
Shipping costs for returning the item are the responsibility of the customer, unless the return is due to our error.
Questions? We’re always here to help.
decoreedge@gmail.com