At Decor Edge, your privacy is not just a legal obligation — it is a commitment we take seriously. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or place an order with us.

By using our website or purchasing from us, you agree to the practices described in this policy. If you have any questions or concerns, we encourage you to reach out to us directly.

1. Information We Collect

When you place an order or interact with our website, we may collect the following personal information:

Full name
Email address
Phone number
Delivery address (city, area, complete address)
Payment information (bank transfer details, EasyPaisa/JazzCash transaction references, or COD preferences)

We do not store sensitive payment credentials such as card numbers or banking passwords. Payment transactions are handled directly through your chosen payment method and are not retained on our systems.

We may also automatically collect non-personal data such as browser type, device information, and pages visited on our website. This data is used solely to improve your browsing experience and is not linked to your personal identity.

2. How We Use Your Information

The information we collect is used strictly for the following purposes:

Processing and fulfilling your order
Communicating with you about your order status, dispatch, and delivery updates
Resolving any issues, disputes, or return requests related to your purchase
Improving our website, products, and overall customer experience
Complying with legal obligations where required

We do not use your personal information for marketing, promotional campaigns, or unsolicited communication. You will only hear from us when it is directly related to your order.

3. Sharing of Information

Decor Edge does not sell, rent, or trade your personal information to any third party. We may share limited data only in the following situations:

With our courier and logistics partners — solely to arrange and complete the delivery of your order (e.g., your name, phone number, and delivery address).
With payment service providers — only as necessary to process and verify transactions.
When required by law — if we are legally obligated to disclose information to government or regulatory authorities.

All third parties we work with are required to handle your data responsibly and are not permitted to use it for any purpose beyond what is necessary to serve your order.

4. Data Retention

We retain your personal information only for as long as it is necessary to fulfil your order and comply with our legal obligations. Order records may be kept for accounting and dispute resolution purposes for a period of up to two years.

If you would like your data to be deleted from our records, you may contact us at any time and we will honour your request where legally permissible.

5. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Access to customer data within our team is strictly limited to those who need it to process and fulfil orders.

While we strive to use the best practices to protect your data, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but we are committed to doing everything within our means to protect your information.

6. Cookies & Website Tracking

Our website may use cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us understand how visitors use our site and allow us to improve its functionality.

You can choose to disable cookies through your browser settings at any time. Please note that doing so may affect certain features or functionality of our website.

We do not use cookies to collect personally identifiable information or to track your activity across other websites.

7. Your Rights

As a customer of Decor Edge, you have the right to:

Request access to the personal information we hold about you
Request corrections to any inaccurate or outdated information
Request deletion of your personal data from our records
Withdraw consent for any optional use of your data at any time

To exercise any of these rights, please contact us at decoreedge@gmail.com. We will respond to your request within 7 business days.

8. Third-Party Links

Our website may contain links to external websites or social media platforms (such as Instagram or Facebook). Please note that once you leave our website, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party websites you visit, as we have no control over their content or data practices.

9. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to remove it from our records.

10. Updates to This Policy

Decor Edge reserves the right to update or revise this Privacy Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our website or services after any changes are made constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch.

decoreedge@gmail.com

We typically respond within 24 hours on business days.